Legal
Delete your account
Routine deletion is targeted within 30 calendar days of the original request receipt, once account ownership is verified. Later verification, support entry or processing retries do not restart the clock.
How to request
- Prefer Delete account in the Lamjel Driver app (Account → Management). Signing out does not delete the account.
- If the app is uninstalled, email support@lamjel.com or call +91 9774468171 from the phone number on the Driver account. You do not need to reinstall the app.
- Lamjel verifies account ownership before creating a deletion request. Do not send passwords, OTPs, or extra identity copies. A submitted phone number alone cannot delete or inspect an account.
- A verified request immediately stops new ride offers. An already accepted ride can finish.
- Keep the receipt reference. After sign-in access ends, status is available only through verified support.
What we delete
After your request is verified and processing starts, Lamjel deletes:
- Your Driver profile, contact details, and access to this app, except records we must keep (listed below).
- Documents and photos you uploaded only as a Driver, unless a safety or legal hold applies.
Retained where required
- Ride core evidence for 3 years, minimised of Driver personal data.
- Raw GPS for 180 days, then deleted unless a hold applies.
- Financial and accounting amounts for at least 6 years.
- Legal acceptance and deletion audit for 6 years after closure.
- Restricted trial phone fingerprint for 24 months.
Important
- Submitting a request does not delete the account immediately. Eligibility, review, and required retention records can delay or limit erasure.
- Debt does not block a request. Eligible wallet credit is reviewed for a manual refund; internal wallet credit is not a payout.
- Required safety, fraud, dispute, and legal records can be held. Holds are never released automatically.
Email support@lamjel.com or call +91 9774468171.
See also the Privacy Policy and Driver terms.