Legal

Delete your account

For the Lamjel Driver and Passenger apps. Signing out is not deletion.

Driver account

For the Lamjel Driver app.

Routine processing is targeted within 30 calendar days of receipt. It may finish earlier. The target date on your receipt does not reset.

How to request

Prefer Delete account in the Lamjel Driver app (Account → Management). Signing out does not delete the account.
If the app is uninstalled, email support@lamjel.com or call +91 9774468171. Lamjel verifies the Driver account before creating a request. Do not send passwords or OTPs. You do not need to reinstall the app.
Keep the receipt reference. After sign-in access ends, status is available only through verified support.

Deletion is permanent. Personal data is deleted or anonymised. This cannot be undone.
You will lose access to this driver account, including history in the app.
New ride offers stop as soon as the request is received. An already accepted ride can still be finished.
Existing debt remains. Eligible wallet funds are reviewed for a manual refund. Internal wallet credit is not paid out automatically.
You can cancel only before processing begins. Cancellation ends when deletion starts.
Deletion is not instant. Keep your request reference to contact support after sign-in access ends.

Some ride, payment, safety, fraud, dispute, accounting, or legal records may be kept where the law or policy requires it.

For the Lamjel Passenger app.

Routine processing is targeted within 30 calendar days of receipt. It may finish earlier. The target date on your receipt does not reset.

How to request

Prefer Delete account in the Lamjel Passenger app (Profile). Signing out does not delete the account.
If the app is uninstalled, email support@lamjel.com or call +91 9774468171. Lamjel verifies the passenger account before creating a request. Do not send passwords or OTPs. You do not need to reinstall the app.
Keep the receipt reference. After sign-in access ends, status is available only through verified support.

Deletion is permanent. Your name, phone number, devices, and sign-in access are removed or replaced. This cannot be undone.
You will lose access to this passenger account, including history in the app.
New quotes, bookings, and device registration stop as soon as the request is received. A current or scheduled ride can still finish. Deletion waits until that ride ends.
You can cancel only before processing begins. Cancellation ends when deletion starts.
If this account is restricted, it stays restricted after you cancel.
Deletion is not instant. Keep your request reference to contact support after sign-in access ends.