Legal
Privacy Policy
This Privacy Policy explains how Lamjel (“we”, “us”, or “our”) handles personal information when you use our passenger app, driver app, website, and related mobility services (together, the “Services”).
Lamjel is the trade name of Thongam Mamta Devi, a sole proprietor who operates the Services.
1. Information we collect
Information you provide
- Account details such as your name, mobile number, and profile information.
- Driver onboarding information such as identity, licence, vehicle, insurance, and eligibility documents.
- Ride details, support requests, ratings, feedback, and communications with Lamjel.
- Subscription or transaction information. Payment providers may process payment-card or banking details on our behalf.
Information collected when you use the Services
- Precise or approximate location needed to request, accept, provide, and track rides.
- Trip information such as pickup and destination, route, timestamps, fare, and ride status.
- Device, app, diagnostic, log, and notification-token information used to operate and secure the Services.
- Information about how you interact with app and website features.
2. How we use information
We use personal information to create and manage accounts; connect passengers and drivers; enable ride booking, navigation, safety, support, and notifications; verify drivers and vehicles; administer driver subscriptions; prevent fraud and misuse; improve the Services; comply with legal duties; and communicate service or policy updates.
3. Location information
Location is central to the ride service. Passenger location may be used while finding pickup points, booking, or taking a ride. Driver location may be used while the driver is online, receiving requests, navigating, or completing a ride, depending on device permissions and app state. You can manage location permissions in your device settings, but some features will not work without them.
While a driver is online or on an active ride, Lamjel Driver collects and shares location with Lamjel in the background, including when the screen is locked or another app is in use, for nearby ride matching, trip progress, and recording trip routes for fare calculation. The assigned passenger can see the driver's trip location. When offline, location may be used to centre the driver's map. Drivers can manage location access in phone Settings. Granting permission does not by itself put a driver online or start location sharing. Going offline outside an active ride or logging out stops driver location sharing.
4. When information is shared
We may share limited information:
- Between passengers and matched drivers, such as name, pickup, destination, location, vehicle, contact, and ride-status information needed for a trip.
- With service providers supporting hosting, maps, communications, notifications, analytics, identity checks, payments, or customer support.
- With government bodies, law enforcement, or other parties when required by law, to protect safety and rights, or to investigate misuse.
- As part of a business reorganisation, financing, merger, or transfer, subject to appropriate safeguards.
We do not sell personal information.
5. Retention
We retain information for as long as reasonably necessary to provide the Services, maintain business and safety records, resolve disputes, prevent fraud, and meet legal, accounting, and regulatory obligations. Retention periods vary by the type of record and applicable requirements.
After a verified account deletion request, routine processing is targeted within 30 calendar days of receipt. For Passenger accounts, ride records are kept for 36 months without name or phone number, and raw GPS is kept for 180 days, with legal and audit records kept longer where the law requires. For Driver accounts, some ride, payment, safety, fraud, dispute, accounting, or legal records may be kept where the law or policy requires it. Full details are on Delete your account (Passenger · Driver).
6. Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No internet or storage system is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You may update certain account information in the app and manage device permissions through your device settings. You may also contact us to request access, correction, or deletion of personal information, subject to identity verification and any information we must retain by law or for legitimate safety, fraud-prevention, and dispute purposes.
To delete a Lamjel Driver account, follow Delete a Lamjel Driver account. Prefer Delete account in the Driver app. If the app is uninstalled, use that page to email or call without reinstalling.
To delete a Lamjel Passenger account, follow Delete a Lamjel Passenger account. Prefer Delete account in the Passenger app (Profile). If the app is uninstalled, use that page to email or call without reinstalling.
8. Children
The Services are not intended for children who cannot lawfully agree to these terms on their own. A parent or legal guardian should arrange any ride involving a minor and remain responsible for that use.
9. Changes to this policy
We may update this Privacy Policy as the Services or applicable requirements change. We will publish the updated version with a new effective date and provide additional notice when appropriate.
10. Contact us
Questions or privacy requests can be sent to support@lamjel.com or +91 97744 68171.
Thongam Mamta Devi, trading as Lamjel
Thambalkhong, Lane 7
Imphal East – 795005
Manipur, India