Legal
Privacy Policy
This Privacy Policy explains how Lamjel (“Lamjel”, “we”, “us”, or “our”) handles personal information when you use our passenger app, driver app, website, and related mobility services (together, the “Services”).
1. Information we collect
Information you provide
- Account details such as your name, mobile number, and profile information.
- Driver onboarding information such as identity, licence, vehicle, insurance, and eligibility documents.
- Ride details, support requests, ratings, feedback, and communications with Lamjel.
- Subscription or transaction information. Payment providers may process payment-card or banking details on our behalf.
Information collected when you use the Services
- Precise or approximate location needed to request, accept, provide, and track rides.
- Trip information such as pickup and destination, route, timestamps, fare, and ride status.
- Device, app, diagnostic, log, and notification-token information used to operate and secure the Services.
- Information about how you interact with app and website features.
2. How we use information
We use personal information to create and manage accounts; connect passengers and drivers; enable ride booking, navigation, safety, support, and notifications; verify drivers and vehicles; administer driver subscriptions; prevent fraud and misuse; improve the Services; comply with legal duties; and communicate service or policy updates.
3. Location information
Location is central to the ride service. Passenger location may be used while finding pickup points, booking, or taking a ride. Driver location may be used while the driver is online, receiving requests, navigating, or completing a ride, depending on device permissions and app state. You can manage location permissions in your device settings, but some features will not work without them.
4. When information is shared
We may share limited information:
- Between passengers and matched drivers, such as name, pickup, destination, location, vehicle, contact, and ride-status information needed for a trip.
- With service providers supporting hosting, maps, communications, notifications, analytics, identity checks, payments, or customer support.
- With government bodies, law enforcement, or other parties when required by law, to protect safety and rights, or to investigate misuse.
- As part of a business reorganisation, financing, merger, or transfer, subject to appropriate safeguards.
We do not sell personal information.
5. Retention
We retain information for as long as reasonably necessary to provide the Services, maintain business and safety records, resolve disputes, prevent fraud, and meet legal, accounting, and regulatory obligations. Retention periods vary by the type of record and applicable requirements.
6. Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No internet or storage system is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You may update certain account information in the app and manage device permissions through your device settings. You may also contact us to request access, correction, or deletion of personal information, subject to identity verification and any information we must retain by law or for legitimate safety, fraud-prevention, and dispute purposes.
8. Children
The Services are not intended for children who cannot lawfully agree to these terms on their own. A parent or legal guardian should arrange any ride involving a minor and remain responsible for that use.
9. Changes to this policy
We may update this Privacy Policy as the Services or applicable requirements change. We will publish the updated version with a new effective date and provide additional notice when appropriate.
10. Contact us
Questions or privacy requests can be sent to support@lamjel.com or +91 97744 68171.
Lamjel
Thambalkhong, Lane 7
Imphal East – 795005
Manipur, India